Impact of Tqm Implementation on Productivity and Quality - a Study at Genaral Motors
نویسنده
چکیده
TQM focuses on teamwork, increasing customer satisfaction, and lowering costs. Organizations implement TQM by encouraging managers and employees to collaborate across functions and departments, as well as with customers and suppliers, to identify areas for improvement. The objective of the study is to determine whether the implementation of TQM leads to higher productivity and quality. The study was carried out at General Motors by collecting the primary data from the managers through structured questionnaire. The data was analyzed by descriptive analysis and Anova technique the result revealed that there is a significant relationship between TQM implementation and high productivity and quality.
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